Our Trip Assurance

Our Trip Assurance

Active Adventures Assurance

Exceeding Expectations

For well over 25 years we’ve set out to exceed expectations on our adventure tours both here in New Zealand and around the globe. The reality is that it’s not always smooth sailing – there’s sometimes unforeseen challenges – and the difference between a good operator and a world class operator (with unparalleled satisfaction & safety ratings!) is an unwavering attention to detail and personalised care.

We understand that you’re making a commitment to us

This is your trip of a lifetime and you want it to be perfect! Our Trip Assurance to you is a sign of our confidence in what we do and our ability to deliver exceptional adventure tours - rain, hail or shine! So here's what you can expect from us.

24 Month Deposit

If for any reason you can’t travel on the trip you’ve booked, just let us know no later than 90 days before your departure and we’ll hold on to your deposit as a credit for you to use towards the balance of your next trip for up to 24 months.

Change your trip

We understand plans change. So to transfer your deposit to another trip, just let us know no later than 90 days before your trip and we'll take care of the rest.

Refund for cancelled trips

Already paid off your trip and can’t travel? No worries! Just let us know no later than 90 days before your trip you'd like to cancel and we’ll provide a refund less your transferrable deposit, which can be used towards the balance of your next trip.

For more information use the button below to read the Booking Conditions.

terms and conditions

 Valid from: 15 April 2021. For bookings prior to this date, please refer to your contract in your Travel Wallet.

Why Travel With Us

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Just-right group sizes allow you to get off the beaten path

With an average of 12 guests per departure and an industry-leading 6:1 guest-to-guide ratio, you’ll enjoy a highly personalized experience.

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Award-winning guides lead the way

It’s so much easier to relax and enjoy your adventure when you have fun, caring guides who know the land, sweat all the details and whip up incredible meals, too!

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You’ll never need to sweat the details

When we say all inclusive, we mean it! Meals and snacks, activities, lodging, transportation, guiding services and more. All you need to do is show up!

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Enjoy freedom to push your boundaries – safely

Every aspect of your trip is thoroughly considered for your safety, from highly vetted partners and well-maintained equipment to extensively trained guides.

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Decades of expertise mean you’ll experience only the best

Family travel and North American National Parks are our specialty. We’ve perfected our itineraries for decades, ensuring you'll experience your destination to the fullest.

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"Wow Moments” take your trip from enjoyable to extraordinary

For us, the extra mile is never extra, it’s part of the way! Count on special touches throughout your trip that will amplify your experience.