We’ve set out to exceed expectations on all our adventure tours around the globe. The reality is that it’s not always smooth sailing – there are sometimes unforeseen challenges – and the difference between a good operator and a world-class operator (with unparalleled satisfaction & safety ratings!) is an unwavering attention to detail and personalized care.
This is your trip of a lifetime and you want it to be perfect! Our Trip Assurance to you is a sign of our confidence in what we do and our ability to deliver exceptional adventure tours - rain, hail, or shine! So here's what you can expect from us.
If for any reason you can’t travel on the trip you’ve booked, just let us know no later than 90 days (180 days for Africa and Himalayas trips) before your departure. We’ll hold on to your deposit as a credit for you to use towards the balance of your next trip for up to 24 months, so you can be sure your travel funds are in safe hands.
We understand plans change. So to transfer your deposit to another trip, just let us know no later than 90 days (180 days for Africa and Himalayas trips) before your trip and we'll take care of the rest.
Already paid off your trip and can’t travel? No worries! Just let us know no later than 90 days (180 days for Africa and Himalayas trips) before your trip you'd like to cancel and we’ll provide a refund less your transferrable deposit, which can be used towards the balance of your next trip.
For more information use the button below to read the Booking Conditions.
Valid from: 15 April 2021. For bookings prior to this date, please refer to your contract in your Travel Wallet.
With an average of 12 guests per departure and an industry-leading average 6:1 guest-to-guide ratio, you’ll enjoy a highly personalized experience.
It’s so much easier to relax and enjoy your adventure when you have fun, caring guides who know the land, sweat all the details and whip up incredible meals, too!
When we say all inclusive, we mean it! Meals and snacks, activities, lodging, transportation, guiding services and more. All you need to do is show up!
Every aspect of your trip is thoroughly considered for your safety, from highly vetted partners and well-maintained equipment to extensively trained guides.
Family travel and North American National Parks are our specialty. We’ve perfected our itineraries for decades, ensuring you'll experience your destination to the fullest.
For us, the extra mile is never extra, it’s part of the way! Count on special touches throughout your trip that will amplify your experience.
